STORE POLICY- TERMS AND CONDITIONS

1. Introduction

This website can be accessed at www.workdesk.co.za, including related mobile-sites and software applications (the “Website”), and is owned and operated by Next Interiors (Proprietary) Limited (“WorkDesk”, “we”, “us” and “our”).

These Website Terms and Conditions (“Terms and Conditions”) govern the ordering, sale, and delivery of products, as well as the use of the Website.

These Terms and Conditions are binding and enforceable against every person who accesses or uses this Website (“you”, “your” or “user”), including, without limitation, each user who registers as contemplated below (“registered user”).

By using the Website and clicking on the “Register Now” button, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

The Website allows you to shop online for a wide range of office furniture, accessories, and related products (“Products”).

2. Conclusion of Sales and Availability of Stock

Registered users may place orders for Products, which WorkDesk may accept or reject. Whether an order is accepted depends on:
✔️ Product availability
✔️ Correct pricing and product information
✔️ Receipt of full payment

🔹 When is an order confirmed?

WorkDesk will only confirm an order once the Products have been delivered to you. Until then, no sale agreement exists.
Even if payment is received or an order confirmation is sent, the order is not final until delivery is made.

🔹 What if an order is rejected?

If WorkDesk cancels an order, you will be refunded as soon as possible.

🔹 Placing Products in a cart or wishlist does not reserve stock.

Prices and stock availability may change before you complete your purchase.

🔹 Stock Allocation

Stock is allocated on a first-paid, first-served basis. If you pay via EFT, your payment may take longer to clear, and stock may sell out before your payment is received.

🔹 Products Not Available for Resale

Certain Products cannot be purchased for resale. If resale is suspected, WorkDesk reserves the right to cancel the order.

3. Payment

We are committed to providing secure online payment facilities. WorkDesk uses a third-party payment gateway, and all transactions are encrypted.

Accepted payment methods:
✔️ Debit Card (subject to verification)
✔️ Credit Card (subject to verification)
✔️ Direct Bank Deposit / EFT (payment must be made within 72 hours, or the order will be cancelled)
✔️ Instant EFT

🚫 We do not accept cheques or cash on delivery.

🔹 When does order processing start?

Orders are only processed once full payment has cleared in our bank account.

4. Manufacture of Products

WorkDesk sources products from various suppliers and manufacturers.
Many products are made to order and require a manufacturing lead time of 10 to 15 business days.
Manufacturing lead times may change from time to time without prior notice.
The estimated lead time is displayed on each product page on the WorkDesk website.

🔹 WorkDesk cannot alter manufacturing lead times once an order is placed.

5. Delivery of Products

🚚 Delivery Process

WorkDesk uses third-party courier services, postal services, and direct manufacturer delivery.
Different products may be delivered separately, depending on manufacturing lead time and stock availability.
Delivery charges are subject to change at any time and will be displayed at checkout.

📍 Delivery Locations & Costs
✔️ Standard delivery is provided to most areas.
✔️ Outlying or high-risk areas may incur additional charges.
✔️ Weekday deliveries only (during standard courier/transporter service hours).
✔️ Door-to-door delivery is provided, but installation is NOT included.

🚫 What happens if a delivery is unsuccessful?

If the courier cannot deliver due to customer unavailability, the goods will be returned to the source, and the customer will be responsible for return delivery costs.

🔹 Defective Products

If you receive a defective product, notify WorkDesk immediately in writing at workdesk@gmail.com.

6. Electronic Communications

By using the Website or sending emails to us, you consent to receive communications electronically from WorkDesk or any of our divisions, affiliates, or partners, in accordance with our Privacy Policy.

7. Competitions and Giveaways

🏆 Winner Announcements

Winners will be announced on the WorkDesk website and/or relevant social media platforms.
Winners must claim their prize within 30 days by contacting workdesk@gmail.com.

8. Sales and Promotions

All sales and promotions are valid while stocks last.
Placing an order does not automatically reserve stock—stock is only reserved once payment is received.
Delivery times may be longer during sale periods due to high order volumes.

9. Disclaimer

🚨 Use of the Website is at Your Own Risk

WorkDesk makes no guarantees regarding the accuracy, availability, or functionality of the Website.
While every effort is made to ensure accurate product descriptions, WorkDesk is not liable for errors, pricing changes, or discontinued items.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of South Africa.

🔹 Dispute Resolution

Any legal disputes shall be resolved in the High Court of the Republic of South Africa (Gauteng Local Division).
Nothing in these Terms limits your right to approach a tribunal or forum in terms of the Consumer Protection Act.

11. Notices

📍 Legal Address for Notices
WorkDesk (a division of Next Interiors PTY LTD)
📌 PostNet Suite #553, Private Bag X26, Sunninghill 2157

📩 For any inquiries or formal notices, contact us at:
✉️ workdesk@gmail.com

12. Complaints

📢 WorkDesk is a participant under the Consumer Products and Services Industry Code.

If you have a complaint, visit: http://www.cgso.org.za
Or email: complaints@cgso.org.za

13. Information (ECT Act Compliance)

🔹 WorkDesk Company Information
✔️ Full Name: WorkDesk (a division of Next Interiors PTY LTD)
✔️ Main Business: Online Retailer
✔️ Physical Address: PostNet Suite #553, Private Bag X26, Sunninghill 2157
✔️ Email: workdesk@gmail.com