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RETURNS POLICY

We want you to be completely satisfied with your purchase. If you are not happy, you may return the product to us for repair, replacement, or store credit, subject to the terms below.

🔹 Important Note: Returns are only applicable to products that are NOT made to order (custom or personalised products cannot be returned unless defective).

This policy forms part of the WorkDesk Terms and Conditions. Words defined in the Terms and Conditions have the same meaning in this policy unless otherwise specified. This policy does not limit your statutory rights in any way.

 

1. Preparing Your Product for Return

To ensure your return request is processed efficiently:
✔️ Package your product securely to prevent damage during transit.
✔️ Clearly mark your return reference number on the outside of the parcel.
✔️ Include all accessories and parts that were originally supplied with the product.

⚠️ Failure to meet these requirements may result in a delay or rejection of your return.

 

2. Impulse Purchases (Change of Mind Returns)

You may return an eligible product (NOT made to order) if:
✔️ It is undamaged, unused, and in its original packaging with labels/stickers attached.
✔️ It is not missing any accessories or parts.
✔️ You log a return request within 30 days of delivery.

Impulse purchases are NOT eligible for return if:
❌ The product is made to order or personalised.
❌ The product is flatpack furniture that has already been assembled.

Refunds & Credits for Impulse Purchases:

  • Once we inspect and approve the return, we will process a refund or store credit within 10 days of receiving the item.

  • Refunds are issued to the original payment method.

 

3. Incorrect or Misrepresented Products

If WorkDesk delivers the wrong product or a product that is not as described on the website, please notify us immediately. We will:
✔️ Collect the incorrect product at no charge.
✔️ If available, send you the correct product OR
✔️ Issue a refund or store credit within 10 days of receiving the return.

⚠️ If any accessories or parts are missing, we may deduct their value from the refund amount.

 

4. Defective Products & Warranties

 

4.1 What Qualifies as a Defect?

A defect is a material imperfection or fault in the manufacture of a product that makes it less acceptable than a reasonable person would expect.

🚫 The following are NOT considered defects and are NOT eligible for return:

  • Normal wear and tear.

  • Damage caused by negligence, abuse, or incorrect use.

  • Damage due to electrical surges or sea air corrosion.

  • Failure to properly care for the product.

  • Unauthorised modifications or alterations.

  • If the product matches its description but simply does not suit you.

 

4.2 Standard Warranty (6 Months)

  • If a product becomes defective within 6 months of delivery, notify us immediately.

  • We will collect the item at no charge and inspect it.

  • If approved, you can choose:
    ✅ Repair or replacement (if available).
    ✅ Refund or store credit (if repair/replacement is not possible).

  • If a repair/replacement takes longer than 20 days, we will contact you to offer an alternative (refund/credit).

 

4.3 Extended Supplier Warranty (Beyond 6 Months)

  • Some products may come with a supplier warranty beyond 6 months (noted on the product page).

  • If a product becomes defective after 6 months but within the supplier’s warranty period, notify us.

  • We will facilitate the return to the supplier at no charge.

  • The supplier determines whether they will repair, replace, or refund the product.

  • WorkDesk is not obligated to issue a refund or replacement if the supplier refuses.

⚠️ If an extended warranty repair takes longer than 30 days, WorkDesk will liaise with the supplier to ensure a resolution.

 

4.4 Direct Manufacturer Warranties

  • Some manufacturers handle their own warranty claims. These products will be marked as "Direct Warranty" on the product page.

  • If a direct warranty product becomes defective:
    ✔️ Contact WorkDesk, and we will provide the manufacturer’s details.
    ✔️ You can also contact the manufacturer directly.
    ✔️ WorkDesk is not responsible for managing the return, but we are happy to assist where possible.

 

5. Returns with Missing Accessories or Parts

If you return a defective product without all its original accessories or parts, WorkDesk may:
✔️ Process a partial refund based on the missing item’s value.
✔️ Refuse the return until missing items are provided.
✔️ Replace only the returned portion of the product.

 

6. Charges & Costs

  • Defective product returns: No collection fee.

  • Incorrect product returns: No collection fee.

  • Impulse returns (change of mind):

    • Customers must cover the return shipping cost unless WorkDesk makes an error.

    • If returning via courier, use a traceable service to avoid lost items.

 

7. Refund Processing Times

Once WorkDesk inspects and approves your return, your refund or credit will be processed within 10 days.

Refunds will be issued via:
✔️ Original payment method (credit card, EFT, etc.).
✔️ Store credit (if preferred).

 

8. How to Log a Return

To return a product:
1️⃣ Log a return request on the WorkDesk website.
2️⃣ Package the product securely and attach the return reference number.
3️⃣ WorkDesk will arrange collection (if applicable) or provide instructions for returning via courier.
4️⃣ Once inspected, WorkDesk will process your refund, credit, or repair as per this policy.

📩 Need Help? Contact us at workdesk@gmail.com for any return-related queries.

 

9. Final Notes

🔹 Returns are only available for products that are NOT made to order (custom/personalised products cannot be returned unless defective).
🔹 WorkDesk reserves the right to update this policy at any time.

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